Privacy policy

This page brings together O2E’s privacy terms from our Volunteer Terms & Conditions (section 22) and how this website handles your information. We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Your information and bookings

The O2E Privacy Policy sets out what information we collect, how we collect it and what we do with it.  O2E is legislated by the Australian Commonwealth Privacy Act 1988.

Your information refers to information such as your name, contact details and special needs/disabilities/dietary requirements that you supply us or is supplied to us (Your information). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete. For the purpose of providing you with our services, including your project booking or insurance, etc., we may disclose your information to our service providers and project partners. We may collect and use your information and disclose the same to our “group companies” for business purposes.

We may also disclose your information to companies who act as “data processors” on our behalf, or to our service providers’ operating systems or business functions on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.

Some of your information (such as health) may be considered sensitive personal data under the Privacy Act 1988. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent.

If you do not agree to our use of your information as above, we cannot accept your booking.

We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions.  Please note that our websites and communication mediums will assume you to agree to e-communications when you make a booking. You will be given the opportunity on e-communication we send you to indicate that you no longer wish to receive our direct marketing material. You can at any time email [email protected] to opt out of these communications also.

Any likeness or image of you secured or taken on any of our projects may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.

On this website

Our website uses Google Analytics and cookies to understand how the site is used and to improve it. This collects limited technical information, such as your browser type and the pages you view. You can set your browser to refuse cookies, though some parts of the site may not work as intended.

If you subscribe to our email updates or our five-day email course, your name and email address are held by our email provider, Kit. You can unsubscribe at any time using the link in any email.

Bookings and payments are made through our booking provider, WeTravel. We do not see or store your payment card details.

Overseas project partners

Because we run international placements, some of your information may be disclosed to the project partners who host your placement overseas, including in Thailand and Indonesia. We take reasonable steps to make sure these partners handle your information consistently with this policy.

Storing and protecting your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including through the security measures of the service providers we use. We keep your information only for as long as we need it for the purposes described here, or as required by law, and then take reasonable steps to destroy or de-identify it.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will work with you to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Contact us

For any privacy question or request, email us at [email protected].